Customer Portfolio

Insurance Industry

HDRS is regularly appointed both by Insurers and Loss Adjusters to assist in minimising business interruption and mitigating consequential losses. Additionally many damage management companies sub-contract specialist restoration to Harwell for domestic, high net-worth and commercial claims.

Priority User Pre-Appointments

In addition to our regular appointments by insurers and loss adjusters, The calibre of the 800+ organisations who retain Harwell attests to our excellent reputation and confirms our status as the leading service provider in this sector.

Central Government

  • Home Office
  • Foreign and Commonwealth Office
  • Cabinet Office
  • HM Courts Service
  • Houses of Parliament
  • National Assembly for Wales

National Institutions

  • National Archives, PRONI, National Archives of Scotland, National Archives Ireland
  • British Library, National Library of Ireland, National Library of Scotland, National Library of Wales
  • The National Gallery, the British Museum, the V&A, Tate
  • Royal Household, English Heritage, the National Trust, Historic Royal Palaces


  • Pharmaceuticals (e.g. AstraZeneca, GlaxoSmithKline)
  • Retail (e.g.Boots, Sainsbury’s, Marks and Spencer, John Lewis)
  • Media ( BBC, Reuters, Guardian)
  • Financial services (Lloyds Banking Group, RBS, Barclays, Bank of England)


  • Majority of UK unitary local authorities and councils in Ireland.

Higher Education

  • majority of UK and Irish universities including the most prestigious universities such as the universities of Oxford, Cambridge, UCL, King’s College London, Trinity College Dublin.


  • many Primary Care Trusts and Hospitals retain cover for vital health records. Clients include St Bartholomew’s Hospital, Great Ormond Street Hospital, the Royal Marsden, and UCL Hospital.