Facilities

As a document restoration specialist, Harwell offers the greatest capacity in terms of drying capability and freezer space. This enables us to contend efficiently with the demands of major loss and surge event periods whilst maintaining a high level of service to our customers, including a fast-tracking service for business-critical documents, delivering exceptional customer satisfaction as a result.

Harwell's facilities are Europe's largest dedicated to the recovery and restoration of water and fire damaged paper-based materials including numerous purpose-built freeze-vacuum dryers and a fleet of vehicles with freezer capabilities on stand-by for salvage and restoration nationwide.

Given these facilities and this capacity, coupled with our dedicated team of Salvage Technicians and Document Technicians, we can restore damaged documents and books more speedily and to a higher quality than anyone else.

Harwell's team

Our team is another key component in the success of our operations. With a wealth of hands-on experience and specific training regimes, our staff can confidently lead complex major loss restoration projects in highly demanding commercial environments as well as operating sensitively with valuable archival collections.

Training in damage management industry standards (BDMA) for Technicians bolsters this practical experience, together with supervision by our IPC accredited consultant Paper Conservators in handling antiquarian materials.

Senior managers have decades of experience in document recovery. Our Managing Director is a world-leading authority on freeze-vacuum drying technique applied to paper restoration, thanks to a background in Chemical Engineering. The Manager of the Priority User Service Division is a well-known trainer in the heritage sector on emergency planning techniques, as well as the serving as the BDMA Chairman 2007-2009 and was named Business Continuity Consultant of the Year in 2007.

Security

Of course for many of our clients, information security whilst undergoing restoration is of pivotal importance. To this end, our staff undergo robust background checks, our location is on a high-security site and we operate with strict rules for staff to ensure our clients' confidentiality at all times.

We offer further assurance to our customers in being accredited British Damage Management Association Corporate Specialist members, ISO 9001:2000 accredited, and have twice been winners at the Business Continuity Awards (Consultant of the Year 2007, Service Provider of the Year 2009).

National and International Coverage

Harwell's disaster recovery services are provided nationwide throughout the UK and Ireland 24 hours a day, 365 days per year. Our headquarters in Oxfordshire provide a base for our customers throughout the country, with teams dedicated to specific regions.

Such is the reputation of Harwell that over 800 large public sector and commercial organisations retain us on 24/7 response to fire and flood damage affecting their assets. These are spread all over the UK, from Orkney to Cornwall, and from the West of Ireland to Jersey. During major national surge events, such as the floods of 2007, our capacity, project management efficiencies and forward planning enable us to attend to the needs of all our clients in both the UK and Ireland with excellent levels of customer satisfaction.

For clients with offices and buildings overseas we are also able to offer a project management and full restoration service. For further information, please contact us.

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